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Questions? Email us at
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CUSTOMER CARE
GENERAL
LEILA Jewelry designs are original and “Made in U.S.A.”. All pieces are made to order and we take pride in our high quality of work and materials used. Each piece is individually inspected before shipping and packed carefully to ensure your jewelry will arrive undamaged. The color(s) you see on this site may vary from actual pieces depending on the capabilities and settings of your monitor and computer.
ORDERING
We hope you enjoy shopping on LEILAJewelry.com. You will find the ordering process to be very easy. After selecting the pieces you want to purchase they will be displayed in the shopping cart for your viewing. When you are finished shopping, simply proceed to the checkout for your order to be processed. An email confirmation will be sent to the email address provided along with your order details.
Whether you are treating yourself or sending a gift to someone, all orders come in a LEILA Jewelry satin pouch. If you are sending a gift, let us know and we will leave the invoice out of the box. When ordering for a gift, allow for processing and transit time.
If you have any questions regarding your online order, please contact us at (858)449-2337 or email us at
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PAYMENT
We accept Visa, Mastercard, and American Express. Your billing address must match the billing address of the credit card used for purchase.
By law, 8.25 % sales tax will be added to all orders shipping in California.
SHIPPING
LEILA Jewelry offers FREE GROUND SHIPPING within the U.S when you purchase 3 or more items. All orders are shipped by U.S. Post Office or United Parcel Service (UPS). For orders within the U.S., if you would like express shipping, Next Day Air is offered for an additional charge. LEILA Jewelry does not ship international orders at this time.
1-2 items. $7 for USPS Priority Mail
3+ items FREE USPS Priority Mail
$35 additional charge for Next Day Air
Orders are shipped within 14 business days of receipt plus transit time. Once delivery confirmation to the shipping address is received from UPS, the order is considered delivered and any theft, loss, or damage to the package is your responsibility. A signature release option is available when choosing your shipping preferences. |
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